Monday, October 29, 2012
I got a new car today. WHAT? Yeah I know I just got one two weeks ago. But things happen right?
The first car deal just didn't set well with me. I told them the options that were must and options that would be nice but not necessary.
I was shown two cars, then one was sold out from under me so there was just the one remaining. It was a black on black Mercedes E350 and it was loaded to the max. I took it even though I was went to get NEW car. That should have been my first clue.
Then the salesman was supposed to do some things for me that he never did, I kept receiving Fed Ex packages that the "finance" girl forgot to have us sign originally.
Then I went in for a lesson on how to learn to use the navigation, it was much, much different from my last Mercedes' navigation system. I wanted him to show me how to load CDs into the music registry along with a few more "need to know" options.
The salesman basically went through everything quickly not giving me a chance to ask questions or to try to do it myself. It was so frustrating.
Then the next day I received another fed ex envelope with more papers to sign. That was it. I was done and swore I'd never step foot into that dealership again. I decided to call the general manager and tell him of all the problems I had during my car shopping experience.
To my surprise he was a very nice man. He told me to come back in and he'd make it right, that the most important thing was that I was happy. I had my doubts but went anyway.
So yesterday Nikki and I went to downtown Portland to check it all out. The GM came out and introduced himself. He was handsome and very polite. He set me up with different salesman that took me trough the warehouses. It appeared they had thousands and thousands of cars, and the first salesman never went over the cars they had in stock, according to him there were only two cars that fit my criteria, neither of them new. They were certified pre-owned.
They had about 35 of the cars I wanted. Hmmm. We went over to another warehouse, with three floors of cars, and looked for the three I'd narrowed my choices to. The one I really wanted was still wrapped in plastic and cardboard. They unwrapped it for me and allowed me to sit in it and get a feel for it. I turned down the test drive because I'd been driving another one for two weeks.
That was it, that was the one I wanted and it only had 4 miles on it. 4 miles! We went to the general manager and we swapped cars. He took back the original one back and substituted the new one for it. I lost no money in the deal.
There was a little paperwork involved in the swap and while it was being prepared the salesman took me out and gave a comprehensive look at the options that were scrambling my brain. Now I really know how to work the voice help, the navigation and the uploading CDs into the cars memory.
The dealership I vowed never to step foot in again has restored my faith. I just might have to visit Mercedes of Portland again. And the car I came away with was another black on black E350. I'm happy.